Get Answers for Payment, Shipping, Returns, Care & Wash Questions

You've got questions, we've got answers.

We accept a variety of payment methods for your convenience, including credit cards, debit cards, and other online payment systems. The specific payment methods available will be presented at checkout.
Once an order is placed, we immediately process it, which means we're unable to change the payment method. If you need to use a different payment method, you'll need to cancel your original order and place a new one.
Absolutely. We prioritize the security of your personal details. Your payment information is collected during the checkout process and shared securely with our platform provider, Shopify, which has robust security measures in place.

The order confirmation you receive is an acknowledgment that we have received your order, but it doesn't necessarily signify order acceptance. We reserve the right to decline or cancel any order for various reasons.
We use automated processes like fraud detection as part of our platform's functionalities. Additionally, we work closely with trusted third parties like Shopify to ensure a safe and secure transaction environment.
We retain your data as necessary and will only remove or delete it upon your request. We are committed to safeguarding your personal information and respecting your privacy rights.

Standard shipping costs $4.99. Read more about our shipping and costs.
Yes, we currently offer express shipping for $12.99. With this option, orders arrive in an estimated 2-3 business days.
With standard shipping, you can expect your products within 4-7 business days. Delivery times may vary based on your location and other external factors. See our shipping methods for more details.

While we always aim to process orders within 1-2 business days, during peak seasons like holidays or product launches, demand increases. Our dedicated team works overtime to ensure that even in these busy periods, your items are shipped as quickly as possible. We recommend ordering early during these times and thank you for your patience and understanding.
Absolutely! Once your order has been shipped, you will receive an email with tracking information, allowing you to monitor your package's journey and estimated delivery date.
If you have questions regarding your order's status, you can reach out to our dedicated customer service team. We're always here to help! Visit our contact page or email support@zipnbear.com.

Start your return process through our Returns and Exchanges Center. Ensure your item is eligible for return, then follow the step-by-step guide to send your item back. Remember, always refer to our Return Policy for specifics.
We offer a comprehensive return policy for our products. However, certain items like underwear, items purchased during sale events, purchases made during Black Friday week, and any products discounted by more than 25% are considered final sale and cannot be returned. View our Return Policy for more information.
Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy on all eligible items. View our Return Policy for more information.

For all returns requesting a refund to the original payment method, there is a flat rate $7.50 processing/restocking fee that is deducted from the amount returned to you. This fee is waived if you wish to receive store credit.
After inspecting the returned item(s), approved refunds will be issued back to the original payment method within 10 business days, or in the form of store credit.
We take utmost care in packaging and delivering your order. However, if you receive a damaged product or there's an error in your order, please notify us at support@zipnbear.com within 72 hours of receiving the package. We will arrange for the return of the product and ensure you get a replacement or a refund, as per your preference.

For optimal care, always use a gentle wash cycle with cold water. Turning the pajamas inside out before washing helps preserve their colors and design. Tumble dry on a low setting or let them air dry to keep the fabric in great condition.
No, it's best to hand wash Zippy to provide the gentlest care. Using a mild detergent during the hand wash will help maintain Zippy's soft texture. After washing, allow Zippy to air dry naturally.
Yes! Always close the Velcro before placing the pajamas in the laundry bin. Occasionally inspect and clean the Velcro to remove any lint or debris.

First, ensure the Velcro is closed to prevent snagging. Use a sink filled with cold or lukewarm water and a bit of mild detergent. Swish the pajamas gently in the water, rinse until the soap is out, then gently squeeze them to remove excess water, avoiding wringing. Lay them flat on a towel to air dry.
Opt for a gentle or mild detergent to maintain the softness and quality of both Zippy and Zippy's pajamas.
Whether it's pajamas, Zippy, or Zippy's pajamas, air drying is always recommended. For the pajamas, you can also use a tumble dry on a low setting, but air drying ensures the best quality preservation.

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