At Zip N' Bear, we're devoted to ensuring that our customers are always satisfied. From the moment you browse our collection to when your order arrives at your doorstep, we want the process to be seamless and enjoyable. This Shipping & Returns Policy has been crafted to make certain that you're well-informed about our procedures, ensuring there are no surprises. We value your trust in us, and we're committed to upholding it every step of the way.

HOW DO I INITIATE A RETURN?

If you wish to initiate a return, simply visit the Returns and Exchanges Center to guide you through our streamlined process. Ensure you fill out all necessary information and follow the steps as outlined. Remember, it's crucial to initiate your return within the specified 30-day return window and ensure the product is in its original condition with tags.

If you encounter any difficulties or have questions during this process, don't hesitate to contact our customer support team for guidance at support@zipnbear.com.

RETURNS, REFUNDS, AND EXCHANGES

Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy. Here's how it works:

Returns: Zip N’ Bear is happy to offer returns of products purchased directly from our official website zipnbear.com. If you wish to make a return, items must be returned with tags in their original condition and packaging within 30-days of receipt. Once we receive and inspect the returned product(s), we'll process your return.

Refunds: After inspecting the returned item(s), you will receive an email letting you know we received your items, and if your refund is approved. Approved refunds will be provided back to the original payment method(s) within 10 business days.

Exchanges: Need to make an exchange? Easy! Our streamlined Returns and Exchanges process makes it hassle-free. At no extra cost, you can effortlessly swap any item for a different size or style. To be eligible for an exchange, items must be unused, unwashed, and returned in their original packaging, ensuring they are in the condition you received them.

Restocking Fee: For all returns requesting a refund to the original payment method, there is a flat rate $7.50 processing/restocking fee that is deducted from the amount returned to you. This fee is waived if you wish to receive store credit.

SHIPPING METHODS AND COSTS

At Zip N' Bear, we strive to deliver your purchases in a timely and efficient manner.

Free Shipping:

• Free Shipping on All U.S. Orders Over $70 – Automatically applied at checkout

Standard Shipping:

• Cost: $4.99
• Standard shipping typically delivers your products within 4-7 business days, though this may vary based on location and external factors.

Express Shipping:

• Cost: $12.99
• Express Shipping arrives in an estimated 2-3 business days

Please note that shipping times can vary, especially during peak seasons and holidays. We appreciate your patience and understanding in these cases.

SHIPPING AND PROCESSING TIMES

After you place your order, we're as eager as you are to get it to your doorstep. Our usual practice is to process and ship orders within 1-2 business days. However, sometimes during special events like holidays, product restocks, or new launches, there might be a small wait. We ask for a pinch of patience during these peak times. Rest assured, our team works tirelessly to ensure your Zip N’ Bear products are with you as soon as possible.

We appreciate your understanding and support. If you have any questions regarding your order's status, don't hesitate to reach out to our customer support team at support@zipnbear.com. 

TRACKING YOUR ORDER

Once your order has been shipped, you'll receive a confirmation email containing your tracking number. You can use this number to monitor your package's journey to its destination. If for any reason you haven't received a tracking number within a few days of placing your order, or if you encounter any issues while tracking your order, please contact our customer support team at support@zipnbear.com for assistance.

INTERNATIONAL SHIPPING

At the moment, we're spreading our cozy vibes just within the US. But stay tuned! We'd love to bring Zip N’ Bear to everyone around the world soon. For now, we appreciate your understanding and support as we focus on providing our US-based customers with the best possible service. If you're based outside the US and are keen to get your hands on our products, keep an eye on our announcements!

WHAT ITEMS ARE FINAL SALE?

Please be informed that underwear, items purchased during sale events, purchases made during Black Friday and Cyber Monday week, and any products discounted by more than 25% are considered final sale. These items cannot be returned, exchanged, or refunded.

WHAT ITEMS ARE NON-REFUNDABLE?

• Underwear: For the well-being and safety of all our customers, and to maintain the highest standards of hygiene, underwear cannot be returned or exchanged. This policy ensures that every underwear item purchased from us is brand new and has never been tried on or used by another customer.
• Deep Discounts: Any product discounted by more than 25% is considered non-refundable.
• Sale Items: Items purchased during special sale events, including "Buy 1 Get 1" promotions, are non-refundable.

Please ensure you choose your items carefully during these promotions and sales to avoid any inconvenience. If you have questions about a particular item's return eligibility, don't hesitate to reach out to our customer support team before making your purchase.

DAMAGED OR INCORRECT ORDERS

We take utmost care in packaging and delivering your order. However, if you receive a damaged product or there's an error in your order, please notify us at support@zipnbear.com within 72 hours of receiving the package (no exceptions). We will arrange for the return of the product and ensure you get a replacement or a refund, as per your preference.

CANCELLATIONS

Should you wish to cancel your order, please do so within 24 hours of placing it. While we aim to accommodate all cancellation requests, once the order has been processed or shipped, we may not be able to cancel it. In such cases, you can refer to our returns policy mentioned above.

CUSTOMER SERVICE

For any inquiries, concerns, or feedback related to your orders, shipping, or returns, our dedicated customer support team is just an email away at support@zipnbear.com. We aim to respond to all inquiries within 24 hours, ensuring your Zip N’ Bear experience is smooth and pleasant.